Frequently Asked Questions
Everything you need to know about your GUESS shopping experience.
How can I track my GUESS order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your account and visiting the 'Order History' section.
What is your return policy?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of the original purchase date. Items must have all original tags attached and be accompanied by the original packing slip or receipt.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Do you offer international shipping?
Yes, GUESS ships to many countries worldwide. Shipping costs, delivery times, and available services vary by destination and will be calculated at checkout based on your location.
How do I determine my size?
To find your perfect fit, please refer to our comprehensive Size Guide located on every product page. We provide measurements for apparel, denim, footwear, and accessories to ensure accuracy.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or change an order once it has been submitted. You may return the items for a refund once they arrive.